Effective Date: 15th August 2025 Last Updated: 15th August 2025
At Masters Therapy, your privacy is of the utmost importance to us. We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains how we handle your information when you use our website, services, and any associated digital platforms.
1. Who We Are
Masters Therapy (“we”, “our”, “us”) provides therapeutic services including Counselling, Cognitive Behavioural Therapy (CBT), and Eye-Movement Desensitisation and Reprocessing (EMDR).
Business Name: Masters Therapy Website: www.masterstherapy.com Contact Email: info@masterstherapy.com
2. Information We Collect
We collect and process personal information to provide our services effectively and safely. This may include:
a) Personal Identifiable Information (PII)
Full name
Date of birth
Contact details (address, phone number, email)
Emergency contact information
b) Health & Sensitive Data
Medical history and current health conditions
Mental health background relevant to therapy
Session notes and treatment plans
c) Payment Information
Billing address
Transaction details (handled securely via third-party providers)
d) Website & Technical Data
IP address
Browser type and operating system
Cookies and usage analytics
3. How We Use Your Information
We use your personal data to:
Deliver therapy services and maintain treatment records
Communicate with you about appointments and therapy-related matters
Respond to your enquiries and provide customer support
Process payments securely
Comply with legal, ethical, and regulatory requirements
Improve our website and services
4. Legal Basis for Processing (GDPR Compliance)
We process your data under the following legal bases:
Consent – when you voluntarily provide information (e.g., via forms).
Contractual necessity – to deliver therapy services you request.
Legal obligations – to comply with healthcare, safeguarding, and tax requirements.
Legitimate interest – for service improvement, security, and business operations.
5. Confidentiality & Sharing of Information
Your therapy sessions and records are strictly confidential. Information will only be shared in the following circumstances:
With your explicit consent.
If required by law or court order.
Where there is a risk of serious harm to yourself or others.
With third-party service providers (e.g., payment processors, IT support) who are bound by confidentiality agreements.
6. Data Retention
Therapy records are kept for a minimum of 7 years after the end of treatment, in line with professional and legal requirements.
For minors, records may be kept until the client reaches age 25.
Website data and analytics are retained for no longer than necessary for business and security purposes.
7. Data Security
We implement strict security measures, including:
Encrypted digital storage of records
Password-protected systems
Secure payment processing via trusted third parties
Regular monitoring of our systems to prevent unauthorised access
8. Your Rights (Under GDPR & UK Law)
You have the right to:
Access your personal data
Request corrections to inaccurate data
Request deletion of data (where legally permissible)
Restrict processing in certain cases
Data portability (receive your data in a structured format)
Withdraw consent at any time (where consent is the legal basis)
Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK
9. Cookies & Website Analytics
Our website may use cookies and analytics tools to:
Improve functionality and user experience
Monitor website traffic and performance
Deliver tailored content
You can disable cookies in your browser settings, but some website features may not function correctly.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., booking platforms, resources). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
11. Children’s Privacy
Our services may be provided to children and young people with parental/guardian consent. We do not knowingly collect data from children without such consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes may be communicated directly to you.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
